| SCREEN PRINTING & PAD PRINTING
Stock Imprint Color Recommendations: Gold, Silver or White are recommended on dark items; Black, Blue, Green or Red on light-color items. Screen/Pad Printing Charges:
Custom Logo from camera-ready art: Add $25.00 (G) per logo.
Process Printing not available except on domed items.
Copy Changes: Add $15.00 (G) per change.
PMS Color Match Imprint: Add $20.00 (G) per color (available on screen-printed and pad-printed items only). Applies on repeat orders.
Change of Imprint Color: Add $15.00 (E) per color for screen wash. Applies on repeat orders.
Repeat Orders with Copy Change: Add $15.00 (G).
Repeat Orders with Logo Change: Add $25.00 (G).
Screen/Pad printing on metal pens and packaging (where available): Add .20 (G) per piece run charge, plus $25.00 (G) Logo/Plate charge per color. Run charge applies on repeat orders.
Screen Print on Vinyl Items: See the Hot Stamping section on this page. Two-Color Screen/Pad Printing, 500-999 units:
Add $25.00 (G) per color/screen, plus $50.00 (G) set-up charge for 2nd color, and .09 (G) per piece run charge on screen-printed items; .20 (G) per piece run charge on pad-printed, vinyl items and metal pens. Set up and run charge applies on repeat orders. Two-Color Screen/Pad Printing, 1000 units and up:
Add $25.00 (G) per color/screen, and .09 (G) per piece run charge on screen-printed pens; .20 (G) per piece run charge on pad-printed, vinyl items and metal pens. Run charge applies on repeat orders.
Color Separation: Properly labeled color-separated art must be provided. Additional work will be billed at $50.00 (G) per half-hour.
For 3 or more imprint colors, factory requests submission of art for review prior to acceptance of order.
Additional Location Screen/Pad Printing Charges:
Barrel Imprint (where available): Add .10 (G) per piece run charge, plus $25.00 (G) Logo/Screen charge per color. Run charge applies on repeat orders.
Cap Imprint (where available): Add .10 (G) per piece run charge, plus $25.00 (G) set-up and $25.00 (G) screen charge. Set-up and run charge applies on repeat orders.
Clip Imprint (where available): Add .20 (G) per piece run charge, plus $25.00 (G) set-up and $25.00 (G) screen charge. Run charge applies on repeat orders.
PENFOLIOS
PenFolios are available separately (no pens).
Any pen in our catalog can be matched with PenFolios. Call factory for recommendations. Screen-Printing Charges:
Custom logo from camera-ready art: Add $25.00 (G) per logo/per color/per location. For PenFolio and pen combination, one logo charge for both if same logo/artwork. Add $25.00 (G) for seprarate logo.
Additional location imprint: Add .20 (G) per piece, plus $25.00 (G) logo charge if applicable. Applies on repeat orders.
Multi-color imprinting (on PenFolio cover): Add .40 (C) per piece/per color run charge, plus $25.00 (G) per color screen charge. 150 units minimum. Applies on repeat orders. See above for imprinting on pens.
PMS color match: Add $20.00 (G) per match. Applies on repeat orders.
Custom logo on each page: 25,000 units minimum.
Please inquire with factory for quote and delivery time.
HOT STAMPING ON VINYL ITEMS
Stock foil color recommendations: Gold, Silver or White are recommended on both dark solid and dark translucent vinyl; and Black is recommended on light color translucent vinyl items. No PMS color match available when hot stamping.
Hot Stamp Imprint Charges:
Custom Logo from camera-ready art: Add $25.00 (G).
Copy Changes: Add $15.00 (G) per change.
Second-Location Hot Stamping: .20 (G) per piece run charge, plus logo and set-up charge(s) if applicable. Applies on repeat orders.
Repeat Orders with Copy Change: Add $15.00 (G).
Repeat Orders with Logo Change: Add $25.00 (G). Screen Printing on Vinyl Items:
Recommended for logos requiring special colors and/or fi ne detail, and multi-color imprints.
Custom Logo from camera-ready art: Add $25.00 (G).
Add .20 (G) per piece, per location run charge. Run charge applies on repeat orders.
PMS Color Match Imprint: $20.00 (G) per color. Applies on repeat orders.
Two-Color Screen Printing on Vinyl Items (500 units minimum). Add $25.00 (G) per color, plus $50.00 (G) set-up charge for 2nd color set-up, and .20 (G) per piece run charge. Set-up and run charge applies on repeat orders. $50.00 (G) set-up charge is waived at 1000 units minimum.
LASER ENGRAVING
Laser Engraving is available only where indicated.
Custom Logos from camera-ready art: Add $50.00 (E) per logo digitizing charge or non-stock typestyles.
For items with listed price for screen/pad printing that offer laser engraving as an option, add .50 (E) per piece run charge for up to two lines of straight-line copy. Applies on repeat orders.
Second-Location Laser Engraving: Add .50 (E) per piece run charge. Run charge applies on repeat orders.
Laser Copy Changes: $35.00 (A) per change.
Stock Engraving Styles Available: (Specify where to apply capital letters and/or upper and lower case letters, script is only available as upper/lower letters):
Script Times Roman Helvetica
Personalization: Add .65 (E) per name. If supplying disk in ASCII format, deduct .10 (A) from unit cost. (SUPERMATIC is not responsible for errors that may occur from supplied disks and/or fi les.)
ART ON DISK/ART BY E-MAIL
Indicate Distributor Name, Purchase Order Number, file name and platform (MAC or PC).
Two-color art must be pre-separated and include registration marks and labels.
Art must be vector-based in black and white with text (fonts) converted to outlines. SUPERMATIC is not responsible for art that is not converted prior to submission.
Use appropriate fi le extension with name indicating file type (i.e., name.eps or name.cdr); TIFF, JPEG, PDF, QXD, PSD, DOC and scanned fi les cannot be used.
File Formats Supported: Adobe Illustrator and Corel Draw up to version 12.0 for PC and MAC. EPS, AI, CDR fi le types are acceptable.
Art by E-Mail: Send to emailart@pencoa.com
Subject line must include Distributor Name and Purchase Order Number. If sending a MAC fi le, indicate MAC art in body. Email must include contact name and phone number. Faxed Purchase Order must include a copy of e-mailed art.
SUPERMATIC is not responsible for delays on orders that cannot immediately be matched up with e-mailed art due to incomplete or incorrect information.
ARTWORK
Supply camera-ready black and white custom logos or art along with purchase order.
For laser engraved items, if supplying Black & White art instead of a digital fi le, MUST BE SUBMITTED at 200% or higher.
Photocopies, raised-letter printing and ink colors other than black are not suitable for reproduction.
Grayscale or halftone artwork cannot be imprinted.
Artwork or fi lm is held for two calendar years. After two years, repeat orders will be treated as new orders. Logo charge(s) will apply.
For best quality reproduction, supply art larger than actual size.
ART CHARGES
Minimum Art Charge: $50.00 (G) per half-hour for touch-ups and corrections on submitted art.
Faxed/E-Mailed Proofs (upon request only): $10.00 (G).
Digital Proofs/Renderings (upon request only): $10.00 (G).
Curved typesetting: $12.00 (G).
Submitting Copy:
Color Separation: Properly labeled color-separated art must be provided. Additional work will be billed at $50.00 (G) per half-hour.
Submit typed or legibly printed copy. SUPERMATIC is not responsible for errors that may result from customers handwritten copy.
Whenever possible, type will be set according to request. SUPERMATIC reserves the right to choose type styles and set copy for best appearance and legibility, if not specifi ed on purchase order.
For best quality reproduction, supply art larger than actual size.
Materials, colors, and components may vary slightly within an order, although the quality of the imprinting will not be affected.
PRODUCTION CHARGES
Less-Than-Minimum: $25.00 (G) for orders under minimum catalog quantity. Absolute minimum quantity accepted is half the minimum listed.
Combination Orders: When the same imprint is used, combine total quantity of all items ordered. Applicable only on items from the same product line. (i.e., cannot combine quantities on pens and vinyl items.) Different imprints and imprinting methods will be billed separately.
Changes & Cancellation of Orders: Changes and cancellation notices must be faxed or emailed to SUPERMATIC. When factory deems necessary, cancelled orders are subject to Handling Fee of $25 plus materials and labor completed prior to our notifi cation.
Unimprinted/Blank Orders: Billed at End Quantity Pricing. Minimum of $50 (A) per order.
Under/Overruns: SUPERMATIC strives to ship exact quantities; however, a 5% over or under may occur and will be refl ected in the billing. If exact quantity is required, there will be a $15.00 (G) charge.
REPEAT ORDERS
To assure exact duplication of a previous order, all pertinent information concerning the product (e.g., style number, item color, imprint color, logo positioning, ink refi ll, etc.), MUST be specifi ed on the new order.
Provide the SUPERMATIC invoice/order number, your previous Purchase Order number and date ordered.
No set-up charges on exact repeats. Additional charges incurred on previous order may apply, check with factory.
Unless otherwise specifi ed, a repeat order will be produced within our standard production time.
Repeat orders with copy change, add $15.00 (G).
Repeat order with logo change, add $25.00 (G).
SUPERMATIC is not responsible for repeat orders produced incorrectly due to incomplete or inaccurate information on Purchase Order.
PRODUCTION TIME
Normal Production Time: Approximately 10-12 working days on all orders, including repeat orders.
When time is essential, please check with SUPERMATIC for must-have dates and product availability.
Acknowledgments upon request only.
Scheduled Factory Closings: July 2nd through July 10th, and December 22nd through January 2nd.
RUSH SERVICES
Super Speed Service: 3 working days (not including day order is received) after receipt of purchase order and camera-ready art, add $65.00 (G).
24-Hour Rush: 24-hour turnaround after receipt of purchase order and camera-ready art, add $100.00 (F). No paper/product proofs available at this service.
Clearly mark the in-hand date and express shipping method on the order.
For guaranteed delivery dates, EXPRESS SHIPPING must be authorized. When possible, please provide the account number of your chosen express carrier.
5-DAY SERVICE
5-Day service is dependent on credit approval & problem-free camera-ready art (correct fi le format).
Only applies to items marked 5-Day service in our catalog. For other items in our line, please inquire.
Guaranteed shipping 5 days AFTER receipt of your PO and camera-ready art, with no rush fee.
Applies to catalog quantity orders with one color, one location imprint only.
PO must be identifi ed as 5-Day service. (otherwise, standard production time will be applied).
SUPERMATIC is not responsible for delays due to incomplete or inaccurate information on PO.
Please call factory to inquire on 5-Day service during peak holiday season.
PRODUCTION PROOF/SPEC SAMPLE
Proof/Spec Sample: Add $20.00 (G); plus $25.00 (G) logo charge (if applicable), and cost of item at End Quantity.
Allow 5-7 working days on most items. For custom products, please inquire.
Written approval on proofs must be returned to SUPERMATIC within 2 business days in order to meet scheduled shipping or in-hand date.
Factory reserves the right to re-schedule orders when proof approvals are delayed.
SHIPPING
All products ship F.O.B. New York.
If a carrier and an account number are not specifi ed on Purchase Order, SUPERMATIC reserves the right to choose the best or most economical carrier for domestic shipments.
For 3rd party billing and residential deliveries, add $3.50 (G) for each service.
For international shipments, it is imperative that a carrier and account number be provided. Indicate preferred value of shipment for the factory to use on the airway bill.
Failure to provide complete and accurate shipping addresses may cause delays to your shipment. Shipments cannot be made to Post Offi ce Boxes.
When requesting shipping dates (instead of in-hand date), allow for transit time from factory to destination. SUPERMATIC is not responsible for delays on shipments that have been given to carrier on time.
Split/Drop Shipments: $8.00 (G) per address.
C.O.D. Shipments: $6.00 (G) per carton plus freight charges.
Insurance & Handling: Added to all shipments.
Special Packaging: Please inquire for quote and provide packaging requirements.
RETURNS
Absolutely no merchandise will be accepted without prior authorization.
If an unauthorized return is sent, you may be subject to a handling fee.
Authorized returns must be made within 30 days from the time the order was received.
Merchandise must be returned in its original packaging and securely packed when shipping back to factory.
Authorized merchandise will be credited only for the actual quantity received by SUPERMATIC.
SUPERMATIC REFILL GUARANTEE
A super guarantee from Supermatic!. All standard flexible ballpoint pen cartridges will have a 3-year shelf life. Rollerball refi lls and markers contain water-based inks and have a 6-month shelf life. SUPERMATIC recommends these items to be distributed soon after the receipt of merchandise to provide longest usage. If need is not immediate, split shipments are suggested.
REFILLS
Please refer to product page for refi ll specifi cations. When requesting ink color other than what is shown as standard, a substitution charge will apply.
Refi ll Substitution charges:
Black Ink (or Blue, when not Standard) $0.12(C)
Brass Substituted for Plastic $0.15(A)
Refi lls sold separately. Minimum order $50.00(A)
Blue ink, Flexible, Medium Point $0.10(A)
Blue ink, Brass, Medium Point $0.25(A)
For above refi lls with Black ink, add $0.05(A)
Black ink refi lls for light & laser pens:
B-101 $0.60(C)
CYLP-9 $0.60(C)
BD-86 $0.60(C)
Jumbo Plastic Refi lls:
Blue ink, Medium Point $0.25(A)
Black ink, Medium Point $0.30(A)
Jumbo Brass Refi lls:
Blue or Black ink, Medium Point $0.69(A)
Cross-Type Refi lls:
Brass, Blue ink, Medium Point $0.30(A)
Brass, Black ink, Medium Point $0.35(A)
For above refi lls with Black ink, add $0.05(A)
Rollerball Refi lls:
Black ink only $0.69(A)
(Rollerball refi lls are available at most stationary stores.
The most common brands are Schaeffer Rollerball
2. Mitsubishi #UBR-7B. Quill #9550. Itoya #NPR-5. Pelikan #338.)
PURCHASE ORDER GUIDELINES
1. Show ASI or account number or indicate new customer.
2. Include quantity, style number, item color and extra (or optional) charges.
3. Include imprint color and refi ll ink color.
4. Include black and white camera-ready art and/or copy for typesetting. Please indicate emailed art to come or factory to typeset.
5. Specify ship date or in-hands date.
6. Include shipping address and shipping method.
7. If ordering assorted colors, purchase order must specify quantity for each or SUPERMATIC reserves the right to assort based on available colors.
8. When sending/confi rming hard copy of a faxed order, it should be clearly noted as confi rmation to avoid duplication of the order. Any duplication of an order due to lack of this notation will be customers responsibility.
9. Order acknowledgement on request only. We suggest faxed orders be confi rmed to avoid delays caused by unsuccessful transmissions.
10. Colors shown in the catalog are digitally reproduced and may vary slightly from actual product. If item color is critical, please request a sample before placing an order. | 
